Vital Networks, Inc.

Our Outsourced IT offering is a flat fee, all-inclusive IT support offering.  We handle everything that an internal IT department would handle but we do it better and for less.  It is our highest level of support and overwhelmingly our most popular service.  The Outsourced IT plan includes the following:

Unlimited IT Support

• 24x7 Unlimited Helpdesk
• Responsive, friendly, local consultants
• A small, dedicated team supporting your business
• On-site support when needed
• Emergency after hours, weekend and holiday support included
• Ability to provide "remote control" support no matter where you are
• New hire on-boarding

CIO-Level Advice and Management

• Clear advice on how best to leverage IT assets to attain business goals
• IT Budgeting assistance
• Disaster recovery planning
• IT Security review and regulatory compliance
• Detailed monthly reporting
• Comprehensive IT documentation
• Asset management and inventory
• Technology vendor oversight

24x7 Server Monitoring and Maintenance

• Advanced software agent-based monitoring system
• Proactive response to hardware/software issues -- prevents downtime
• Oversight of data backups
• Security incident response
• Patch management

We have a unique team-based approach which allows us to really know your people and your network. When you combine our award winning customer service with our advanced software agent technology you get the best possible service for your IT budget. Check out the Benefits of choosing PLA or learn How to Get Started!