Typically, new clients contact us because they need help with a project, or they have recently lost (or fired) a member of their IT department and they are exploring outsourcing. We start by answering any questions by phone or email and, if there is a potential fit, we schedule a face-to-face meeting. We try to make the meeting quick. We don't waste your time with a long-winded sales presentation; in fact we don’t employ a single salesperson so you'll be meeting with someone who actually knows what they are talking about! We like to do a no-cost IT audit after the meeting if there is still a potential for working together. We realize switching your IT provider is not like switching your toothpaste -- we have to earn your trust so you can be confident that your critical IT systems are in good hands with us. That's why we think the no-cost IT audit is such a great first step. It is quick, discreet (your current employee/provider doesn't have to know we were there), and you get a detailed, customized report the next day. The report measures your network against our 50+ "best practices" that we have developed as part of managing hundreds of small business networks like yours. You get a valuable second opinion on your network and we get a chance to demonstrate our expertise and professionalism. During the audit we cover the following areas:
In cases where the current IT support person or company is being fired, we take extra care to plan a smooth transition. We have made dozens of transitions under less than amicable circumstances over the years so we know the necessary precautions that must be taken.