Vital Networks, Inc.

"Matt is the best. Always solves my problems and does it on my schedule... which is not easy thanks t"

- Ted F.
Overall Satisfaction: 10/10

"This is the second time I've needed to call the helpdesk and I have to say that by far this is the best experience with a helpdesk ever. I've been at different companies and you either wait forever for response and when you get them it's like you're bothering the support tech. Matt was very thorough and helpful and willing to do whatever it took to help me out. Thank you for the support and keep up the GREAT work! Lori"

- Lori J.
Overall Satisfaction: 10/10

"I was so pleased with the way the IT coordination Skype call went today with Jeff and Travis and our Scotland office. Perhaps your experiences with our Edinburgh office will open up a whole new market for PLA! Thanks guys."

- Barb H.
Overall Satisfaction: 10/10

"I forgot the name of the gentleman that helped me but he was friendly and very quickly fixed my issue. Thanks, Lori"

- Lori J.
Overall Satisfaction: 10/10

"Very prompt response. Thank you."

- Mark S.
Overall Satisfaction: 10/10

"It will be better to get this done within 2 weeks. But overall good work."

- Heng (.
Overall Satisfaction: 9/10

"I think all of you are great and I appreciate how you help me!!!!!"

- Barb R.
Overall Satisfaction: 10/10

"Great turnaround time."

- Mike B.
Overall Satisfaction: 10/10

"Great Job! Thank you."

- Ginny M.
Overall Satisfaction: 10/10

"Professional tech service and good tips to deal with the new printer. Issues resolved quickly. Thank you!"

- Judy C.
Overall Satisfaction: 10/10

"Daniel was awesome in finding and fixing the malware on my system. His efficiency was much appreciated as I had a lot of work to catch up on. Thanks again Daniel, you rock! Michelle"

- Michelle B.
Overall Satisfaction: 10/10

"Excellent! Called to ask if he can access the computer. Also called to check if the printer was in working order. Clear and upbeat voice."

- Joua Y.
Overall Satisfaction: 10/10

"Whatever you did, my computer and its printer connections are now working fine. And we never even had to talk about it! Thanks. Web Lithgow Multimedia Producer/Director Longyear Museum"

- Web L.
Overall Satisfaction: 10/10

"Great job! Thank you!"

- Jessica M.
Overall Satisfaction: 10/10

"Quick response and excellent service Thank You!"

- Stephen N.
Overall Satisfaction: 10/10

"Great Job. Perfect. Was impressed that you contacted Dell technical support and then stayed on the line until resolved."

- John A.
Overall Satisfaction: 10/10

"Jonathan was very patient and helpful."

- Jesus M.
Overall Satisfaction: 10/10

"As usual our issue was quickly taken care of, and that is greatly appreciated. It would have been nice to have a little warning that the server was being rebooted though..."

- Judith S.
Overall Satisfaction: 9.5/10

"Thanks for the quick response"

- Charlie A.
Overall Satisfaction: 10/10

"Thanks for fixing the certificate problem - everything is AOK again. Tom"

- Tom G.
Overall Satisfaction: 10/10

"Bart fixed my problem with firehouse"

- Jon Z.
Overall Satisfaction: 10/10

"There was minimal to no wait time for Matt to take my call, he was easy to work with knowledgeable on what I needed to have fixed. I've also shared this with iCAD's representative to let them know that I had a good experience"

- Steve J.
Overall Satisfaction: 10/10

"Thank you, Hin!"

- Brandon T.
Overall Satisfaction: 10/10

"Fast response to problem. Great job."

- Ronald B.
Overall Satisfaction: 9/10

"Very friendly and professional."

- Wendy F.
Overall Satisfaction: 10/10

"Peter was very helpful - polite, knowledgeable, and efficient. The problem was quickly solved. Thank you! Kate Hammond"

- Kate H.
Overall Satisfaction: 10/10

"Peter just saved my life! Amazing, genius, awesome. Thank you!"

- Laura P.
Overall Satisfaction: 10/10

"Very quick and super helpful service, thank you!"

- Irina S.
Overall Satisfaction: 10/10

"Quick solution to problem, thank you!"

- Irina S.
Overall Satisfaction: 10/10

"Alex was great as always. Kate Hammond"

- Kate H.
Overall Satisfaction: 10/10

"Things went well. Very good service on the phone call. However the previous email was not acted on because I used a non-work email. Seems like I could have still been contacted though."

- Eric W.
Overall Satisfaction: 8/10

"Thank to Eugene, my computer is now much faster, even with VM Ware running."

- Alex K.
Overall Satisfaction: 9/10

"Thank you so much!"

- Adriana S.
Overall Satisfaction: 10/10

"You were fast to fix the problem I had! THANKS!!"

- Anabella P.
Overall Satisfaction: 10/10

"Response was quick and the issue was taken care of. Thank you."

- Adriana S.
Overall Satisfaction: 10/10

"Thanks, my computer is performing much better."

- Judith S.
Overall Satisfaction: 10/10

"Terrific as usual"

- Kate H.
Overall Satisfaction: 10/10

"Very quick response, thank you!"

- Irina S.
Overall Satisfaction: 10/10

"As always prompt effective resolution"

- Charlie A.
Overall Satisfaction: 10/10

"As always prompt effective resolution."

- Charlie A.
Overall Satisfaction: 10/10

"Amy was very helpful, thank you!"

- Judith S.
Overall Satisfaction: 10/10

"Great work, Chris! You've made my day! Thank you - Pat Smyth"

- Pat S.
Overall Satisfaction: 10/10

"10 stars are too many options :) Well done Hin."

- Lisa S.
Overall Satisfaction: 9.5/10

"Alex answered my call in a friendly and helpful manner and sent me a resolution via email promptly. As a new employee at Scientia, I have been impressed with everyone I have spoken with at Vital over the past week!"

- Tina D.
Overall Satisfaction: 10/10

"As usual, Jonathan was able to solve the problem quickly and effectively."

- Kate H.
Overall Satisfaction: 10/10

"Thank you Glen, you are always very helpful! Sheila Cauchi Marrone Bio Innovations 530-750-2800"

- Sheila C.
Overall Satisfaction: 10/10

"Thanks, Jonathan. That was weird. Web"

- Web L.
Overall Satisfaction: 9/10

"GREAT JOB TRAVIS! Thanks for getting the laptop back up and running so quickly. -Louise Dobkins"

- Louise D.
Overall Satisfaction: 10/10

"Eugene, thank you very much for setting me up with Adobe."

- John F.
Overall Satisfaction: 10/10

"Excellent work, Matt."

- Derek Y.
Overall Satisfaction: 10/10

"Very happy as always with Vital."

- Todd F.
Overall Satisfaction: 10/10

"Thanx Jonathan."

- Karl T.
Overall Satisfaction: 10/10

"Thanx--good to know about the Internet default."

- Karl T.
Overall Satisfaction: 10/10

"Job well done. Thanks Daniel!"

- Cindy R.
Overall Satisfaction: 10/10

"Good response time. Response worked. The wording of the interactive message box was a little confusing to a know-nothing like me. But in the end, problem was solved. Web"

- Laura D.
Overall Satisfaction: 8.5/10

"Responsive and good at what they do."

- Rob C.
Overall Satisfaction: 10/10

"As usual, an awesome response and resolution!"

- Ginny M.
Overall Satisfaction: 10/10

"Just realized I didn't respond to this. Thanx for fixing the problem--a lot quicker than indicated on the report!"

- Karl T.
Overall Satisfaction: 10/10

"Thanx for the quick service, Alex!"

- Karl T.
Overall Satisfaction: 10/10

"Chris was extremely helpful with finding a solution to this ticket regarding Abigail's old emails. He is always very helpful and quick concerning tickets but this time he worked extra hard on a difficult request. He definitely went above and beyond. He was also VERY helpful with getting our new website going, answering all my questions and helping us resolve a few issues we came across. I didn’t fill out a feedback form for that so I thought I would mention it here. Thanks!"

- Judith S.
Overall Satisfaction: 10/10

"You always see to it that my computer problems are fixed at the earliest possible moment with the least amount of interruption to my workflow! I don't think the "honeymoon" will EVER end! Thank you sooo much!! (I think the stars in your survey should be twice as big -- you sure deserve them!!!)"

- Jean F.
Overall Satisfaction: 10/10

"Eugene is always very quick and helpful. Thank you."

- John F.
Overall Satisfaction: 10/10

"Matt - you're a rockstar! Thank you so much for the prompt attention and for resolving the issue. I appreciate how you kept me informed during the process and for following-up."

- Tendai M.
Overall Satisfaction: 10/10

"Many thanks, Amy, for the quick turnaround and little downtime. Much appreciated. Pat Smyth"

- Pat S.
Overall Satisfaction: 9/10

"Excellent. Thank you, it's all good now."

- John F.
Overall Satisfaction: 10/10

"Eugene is always very helpful and is great to work with."

- John F.
Overall Satisfaction: 10/10

"Thank you very much. Fixed in a snap.... Fred"

- Fred S.
Overall Satisfaction: 10/10

 

"Chris is FANTASTIC! He fixed the printer problem in less than two minutes! If I could give 11 stars, I would! Thanks, Chris!!!"

- Kara
Overall Satisfaction: 10/10

 

"I am so happy with our new IT department! Travis is easy to approach and resolves issues quickly! Thank you!"

- Joanne H.
Overall Satisfaction: 10/10

 

"Greg was very responsive and got the problem resolved quickly. I appreciate his timeliness."

- Joyce A.
Overall Satisfaction: 10/10

 

"Thanks so much Eugene for taking care of the printer issue so promptly. Ramneik"

- Ramneik D.
Overall Satisfaction: 10/10

 

"For five years our old IT person claimed he couldn't sync the computer clock and the phone clock...amazing how Amy was able to fix the issue in little to no time! Haha, no pun intended. Thanks Amy"

- Karen C.
Overall Satisfaction: 10/10

 

"Thanks for all your help Hin!"

- Karen C.
Overall Satisfaction: 10/10

 

"You guys rock! PM"

- Team B.
Overall Satisfaction: 10/10

 

"So far service has been quick and friendly. Thanks!"

- Jessica M.
Overall Satisfaction: 10/10

 

"AMY continues to be my #1 GO-TO PERSON! She is always on her A-game! I never have to worry as long as I'm able to reach her."

- Mashon J.
Overall Satisfaction: 10/10

 

"Matt took care of my issue immediately after I submitted a ticket. Thank you."

- Dustin L.
Overall Satisfaction: 10/10

 

"As far as HR and Payroll goes, I can't think of anything you can do better! You know this system so well that all I have to do is e-mail you and let you know what's not working and when I need it, and you have it fixed and ready and waiting for me to get started. When we go to the upgrade payroll system later this month & into April, I know you'll be able to set everything up perfectly so we have a smooth transition. Whew!!! Thank you!!!!!"

- Jean F.
Overall Satisfaction: 10/10

 

"It is always easy to get immediate help from Vital Networks. They take care of the situation quickly."

- Holly B.
Overall Satisfaction: 10/10

 

"Thanks Chris for the quick reply and the explaination of why it was happening...and in layman's terms too!"

- Karen C.
Overall Satisfaction: 10/10

 

"Jonathan resolved my problem quickly and efficiently, with courteous service. Many thanks! Kate Hammond Longyear Museum"

- Kate H.
Overall Satisfaction: 10/10

 

"Chris went above and beyond the call of duty to get this machine operational and contact me throughout the process."

- Dolores A.
Overall Satisfaction: 10/10

 

"Always gets done what needs to be done..... Thanks"

- Fred S.
Overall Satisfaction: 10/10

 

"Peter Hill was extraordinary. I felt like he dropped everything else just to help me. amazing sense of urgency on his part. THANKS!"

- Daniel S.
Overall Satisfaction: 10/10

 

"Glen did a great job - very paitent with us non-computer people! Thank you, Glen"

- Caren R.
Overall Satisfaction: 10/10

 

"Thanks Ben for the prompt attention. Able to log in without any issues."

- Tendai M.
Overall Satisfaction: 10/10

 

"Thank you for being patient, willing to listen, and solution oriented!"

- Rich C.
Overall Satisfaction: 10/10

 

"Many Thanks to Sean! He was great! I got my computer back in 6 hours. Same day service!"

- Gail M.
Overall Satisfaction: 10/10

 

"Will B. fully resolved my problem in less than 30 min from the time I submitted my ticket. Awesome. "

- Dustin L.
Overall Satisfaction: 10/10

 

"Awesome job & Quick help. "

- Kristen B.
Overall Satisfaction: 10/10

 

"So far I like the system. I received a response to my request immediately. I was given choices on what could be done and was able to ask questions in order to make a good decision. Thank you. "

- Cathy P.
Overall Satisfaction: 10/10

 

"Great job Matt! Thanks for taking care of the issue."

- Tendai M.
Overall Satisfaction: 10/10

 

"Hin Or is quick, responsive, professional and very Knowledgeable. Thanks! Sandra"

- Sandra M.
Overall Satisfaction: 10/10

 

"Great job, very fast very helpful! Thanks a lot!"

- Zoya G.
Overall Satisfaction: 10/10

 

"Thanks for your prompt service! Laura "

- Laura D.
Overall Satisfaction: 10/10

 

"Thank you so much for your help Jonathan!"

- Joanna F.
Overall Satisfaction: 10/10